Conceptual Issues in Consumer Behaviour The Indian ContextPearson Education India, 2008 - 323 |
Spis treści
Foreword | 1 |
and Consumer BehaviourCritical Linkages | 7 |
Topical Strategies and Their Implications | 15 |
Consumer Decisionmaking | 37 |
CDM and Upgrading the ConsumerA Continuous Process | 48 |
Dimensions of Information Search | 58 |
Impulse BuyingAn Emerging Trend | 66 |
The Concept of Perception | 69 |
Framework for Diffusion of Innovation | 153 |
Why Do Brands Fail | 160 |
Reference Groups and Their Implications | 171 |
Dimensions of CultureIts Implications | 183 |
The Methodology | 210 |
Complete List of Factors Tested Through Focus | 226 |
Importance of Appropriate Service | 245 |
Service and Profitability | 249 |
SCP Strategies and BrandRelated Dimensions in Repositioning | 85 |
The PerceptionIntention Framework | 91 |
Branding is Reassurance | 99 |
Consumer Behaviour and InformationProcessingA Practice | 110 |
Concepts of Personality and Motivation | 118 |
Concept of Attitudes and | 130 |
Diffusion of InnovationConsumer | 145 |
Framework for Synergising Online and Offline Strategies | 257 |
What Makes Etailing Tick | 264 |
Concepts of Satisfaction and its Implications | 273 |
Postword | 300 |
References | 313 |
Kluczowe wyrazy i wyrażenia
advertising appeal aspects attitude benefits brand associations brand equity brand personality business culture buy the brand buyers Cadbury's campaign celebrity cent Colgate communication competitive brands concept consumer behaviour create CRM programme Customer Relationship Management customers customised detergents developed differentiation diffusion diffusion of innovation dimensions durables ensure equity example FMCG FMCG products formulate functional he/she Hence his/her impact important impulse buying Indian context Indian market information search innovation intention to buy interested introduced involved launched Levi's lifestyle marketing mix elements niche number of brands offering orientation perception premium price point product categories productline profitability proposition psychographics purchase refrigerators relationship repositioning retail outlet sales promotion Santro shampoo shoppers soap soft drinks specific stage symbolic target segment toothpaste trigger unorganised upmarket usage variants washing machines word of mouth