E-government and Public Sector Process Rebuilding: Dilettantes, Wheel Barrows, and DiamondsSpringer Science & Business Media, 23 lut 2006 - 223 E-government and Public Sector Process Rebuilding: Dilettantes, Wheelbarrows, and Diamonds provides an input to rebuild and improve the processes in which the public sector perform activities and interact with the citizens, companies, and the formal elected decision-makers. Through eleven chapters, the book emphasizes information systems (IS) as the vehicle for redirecting the public sector towards its key customers. The book stresses serious capability challenges inhibiting the digital transformation using activity and customer centric applications. The dilettantes in the public sector are in need of upgrading, rethinking, and refocusing their use of IS. There is a need to revisit the extensive use of digital wheelbarrows to transmit data, and complement the transactional focus with IT-enabled analysis of the activities. There is also a need to recognize that IS are not just flashy and shining diamonds to be shown off on special occasions. IS are, as most diamonds, manufactured products, part of the activities and intended for replacement whenever the diamonds are no longer suitable for serving their purpose - diamonds do not last forever. |
Spis treści
The Activity and Customer Centric Approach 19 | 18 |
The domains and directions of IT impacts | 37 |
Digital wheel barrows in local government | 57 |
Egovernment Objectives Means and Reach | 71 |
The Organizational Membrane Penetrated by Mobile Technologies | 93 |
The Improvement of Supporting and Strategic Operations | 106 |
Instrumental Digital Customer Involvement | 133 |
Evaluation of IT applications | 153 |
Development of egovernment applications 177 | 176 |
Conclusion | 195 |
Inne wydania - Wyświetl wszystko
E-government and Public Sector Process Rebuilding: Dilettantes, Wheel ... Kim Viborg Andersen Ograniczony podgląd - 2004 |
E-government and Public Sector Process Rebuilding: Dilettantes, Wheel ... Kim Viborg Andersen Podgląd niedostępny - 2010 |
Kluczowe wyrazy i wyrażenia
actions activities actors analysis applications approach areas argue benefits budget central challenges changes channels chapter citizens communication companies computing concerns contract costs customer involvement decision decision-making demand departments dimensions direct documents domains e-government e-procurement effects efficiency employees evaluation example Figure findings focus formal functions goals governmental groups identify impacts implementation important improve increase individual initiatives institutions integration interaction internal Internet involvement issues measures membrane mobile municipalities negative operations organization organizational oriented overall planning political positive processes procurement public administration public sector reduced regarding requirements responsibility result solution Source strategies structure studies suppliers Table technologies term transaction units users variables various workers