Quality costs help to show the importance of quality-related activities to management; they demonstrate the cost of non-quality to an organization; they track the causes and effects of the problem, enabling the working out of solutions using quality improvement teams, and then monitoring progress. As a technique in the introduction and development of TQM, quality costing is a powerful tool for enhancing a company¿s effectiveness. Quality Costing provides pragmatic advice on how to set about introducing and developing a quality costing system and using the data that emerges. This third edition (strengthened by additional data from a range of organizations) provides sound practical guidance on how to define, identify, collect, measure, analyse, report and use quality costs. This established text has proved invaluable to managers and quality professionals, students and academics alike - the new edition ensures its continued position as the leading book in the field.
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The importance of quality in a business context
Collection of quality costs
Uses of quality costs
Case study company 1
Case study company 2
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analysis annual sales turnover appraisal and failure appraisal costs areas audits British Aerospace Dynamics British Standards Institution cell loss cent changes company's concession cost categories cost centres cost collection exercise cost information cost of quality cost reduction costs incurred Dale defects definitions departmental ensure equipment estimated example expenditure external failure costs Figure functions IDEF identify improvement projects industry inspection and test internal involved labour machine Management Accountants manufacturing material measure ment National Westminster Bank Nissan Motor non-conformance OMAC organization overheads personnel prevention costs problems procedures Production Economics purchasing quality assurance department quality cost collection quality cost report quality costing exercise quality costing system quality improvement quality performance quality-related costs reduce rejected repair requirements scrap costs senior management specific staff suppliers TCO model technical tion total cost total quality costs total quality management UMIST vendor warranty costs zero defect