Quality CostingGower Publishing, Ltd., 1999 - 284 Quality costs help to show the importance of quality-related activities to management; they demonstrate the cost of non-quality to an organization; they track the causes and effects of the problem, enabling the working out of solutions using quality improvement teams, and then monitoring progress. As a technique in the introduction and development of TQM, quality costing is a powerful tool for enhancing a company's effectiveness. Quality Costing provides pragmatic advice on how to set about introducing and developing a quality costing system and using the data that emerges. This third edition (strengthened by additional data from a range of organizations) provides sound practical guidance on how to define, identify, collect, measure, analyse, report and use quality costs. This established text has proved invaluable to managers and quality professionals, students and academics alike - the new edition ensures its continued position as the leading book in the field. |
Spis treści
background | 21 |
Introduction | 47 |
Collection of quality costs | 67 |
Ease of collection and sources of cost data | 99 |
Accuracy of data | 105 |
Appendix 4A Guidance notes on cost elements | 111 |
Reporting of quality costs | 117 |
Uses of quality costs | 143 |
Case study company 2 | 185 |
Case study company 3 | 207 |
Case study company 4 | 229 |
Case study company 5 | 247 |
Case study company 6 | 257 |
Settingup a quality costing system | 273 |
| 281 | |
Case study company 1 | 161 |
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Kluczowe wyrazy i wyrażenia
activity-based costing analysis annual sales turnover appraisal and failure appraisal costs approach areas audit Autotest British Aerospace Dynamics British Standards Institution cent changes company's concessions cost categories cost centres cost collection exercise cost information cost of quality cost reduction costs incurred Dale defective definitions equipment estimated example expenditure external failure costs Figure IDEF identify improvement projects industry inspection and test internal involved machine Management Accountants manufacturing material ment National Westminster Bank Nissan Motor NMUK non-conformance operations organization overheads personnel prevention costs problems procedures Production Economics quality assurance department quality cost collection quality cost data quality cost report quality costing exercise quality costing system quality improvement quality performance Quality Progress quality-related costs reduce rejected repair requirements scrap and rework scrap costs senior management specific staff suppliers TCO model tion Total cost total quality costs total quality management UMIST