E-government and Public Sector Process Rebuilding: Dilettantes, Wheel Barrows, and DiamondsSpringer Science & Business Media, 20 lip 2004 - 223 E-government and Public Sector Process Rebuilding: Dilettantes, Wheelbarrows, and Diamonds provides an input to rebuild and improve the processes in which the public sector perform activities and interact with the citizens, companies, and the formal elected decision-makers. Through eleven chapters, the book emphasizes information systems (IS) as the vehicle for redirecting the public sector towards its key customers. The book stresses serious capability challenges inhibiting the digital transformation using activity and customer centric applications. The dilettantes in the public sector are in need of upgrading, rethinking, and refocusing their use of IS. There is a need to revisit the extensive use of digital wheelbarrows to transmit data, and complement the transactional focus with IT-enabled analysis of the activities. There is also a need to recognize that IS are not just flashy and shining diamonds to be shown off on special occasions. IS are, as most diamonds, manufactured products, part of the activities and intended for replacement whenever the diamonds are no longer suitable for serving their purpose - diamonds do not last forever. |
Inne wydania - Wyświetl wszystko
E-government and Public Sector Process Rebuilding: Dilettantes, Wheel ... Kim Viborg Andersen Ograniczony podgląd - 2006 |
E-government and Public Sector Process Rebuilding: Dilettantes, Wheel ... Kim Viborg Andersen Podgląd niedostępny - 2010 |
Kluczowe wyrazy i wyrażenia
actions activity centric actors agencies analysis Andersen approach areas argue benefits budget Business Process Reengineering capabilities central challenges changes chapter collaboration communication companies computing cost-benefit analysis costs customer and activity customer involvement Danish Danziger decentralized decision decision-making digital procurement dimensions documents domains e-commerce e-government applications e-procurement effects efficiency electronic employees evaluation example Figure findings focus formal organizational free radicals functions goals governmental groups identify implementation improvement increased individual Information Systems Information Technology initiatives institutions integration interaction internal Internet intranet investment issues IT-applications municipalities OECD Operations organization organizational membrane oriented overall perspective political PPR-approach private sector processes public administration public sector purveyors quangos reduced reengineering regarding responsibility solution strategies structure studies suppliers Table transaction users value chain variables workers World Bank Yes Yes
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Strona 216 - Business process reengineering in the public sector: The case of the Housing Development Board in Singapore.