Understanding and Managing Risk Attitude

Przednia okładka
Gower Publishing, Ltd., 2007 - 180
Despite many years of development, risk management remains problematic for the majority of organizations. One common challenge is the human dimension, in other words, the way people perceive risk and risk management. Risk management processes and techniques are operated by people, each of whom is a complex individual, influenced by many different factors. And the problem is compounded by the fact that most risk management involves people working in groups. This introduces further layers of complexity through relationships and group dynamics. David Hillson's and Ruth Murray-Webster's Understanding and Managing Risk Attitude will help you understand the human aspects of risk management and to manage proactively the influence of human behaviour on the risk process. The authors introduce a range of models, perspectives and examples to define and detail the range of possible risk attitudes; looking both at individuals and groups. Using leading-edge thinking on self-awareness and emotional literacy, they develop a powerful approach to address the most common shortfall in current risk management: the failure to manage the human aspects of the process. All this is presented in a practical and applied framework, rather than as a theoretical or academic treatise, based on the authors' shared experiences and expertise, rather than empirical research. Anyone involved in implementing risk management will benefit from this book, including risk practitioners, senior managers and directors responsible for corporate governance, project managers and their teams. It is also essential reading for HR professionals and others interested in organizational or behavioural psychology. This second edition is updated to strengthen the understanding of individual risk attitudes and reinforce what individuals can do to manage those risk attitudes that are leading them away from their objectives. For people who want to embrace this subject, the book highlights ways forward that are proven and practical.
 

Spis treści

Risk Management Status Quo Efficient but not Effective?
1
What is attitude?
4
Risk management in todays business
7
Is risk management effective?
9
Purpose and structure of this book
11
The Importance of Human Factors in Risk Management
13
Why human factors matter to risk management
15
Risk management and the group
24
UNDERSTANDING EMOTIONAL LITERACY
81
Emotion Definition and Relevance
83
From emotional intelligence to emotional literacy
89
Emotional literacy and risk management
91
Conclusion
95
Emotional Literacy for Individuals
97
Open loop system
100
A mindset of choice
102

Diagnosis is not the same as treatment
32
UNDERSTANDING RISK ATTITUDES
35
General Principles of Risk Attitudes
37
Basic risk attitudes
41
Situational influences on preferred risk attitude
44
Internal influences on preferred risk attitude
46
Conclusion and summary
47
Individual Risk Attitudes and Heuristics
49
The availability heuristic
51
The representativeness heuristic
53
The anchoring and adjustment heuristic
55
The confirmation trap
58
Understanding individual heuristics
60
Group Risk Attitudes and Heuristics
63
The groupthink heuristic
66
The Moses Factor
67
The cultural conformity heuristic
69
The risky shift and cautious shift heuristics
71
The influence of national culture
73
Modifying group risk culture
79
Component parts of individual emotional literacy
103
Stages of individual emotional development
119
Emotional Literacy for Groups
123
The role of leadership
130
Going forward
135
IMPLEMENTATION ISSUES
137
Applying Emotional Literacy to Risk Attitudes
139
Emotionally literate management of risk attitudes
142
Making the change
144
Final Thoughts and the Way Ahead
147
Difficulties in understanding risk attitude
149
Difficulties in managing risk attitude
151
Too hard?
152
Future developments
153
Conclusion
155
Emotional IntelligenceLiteracy Tools
157
Bibliography and Further Reading
163
Index
175
Prawa autorskie

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Popularne fragmenty

Strona xiii - The remarkable thing is we have a choice every day regarding the attitude we will embrace for that day. We cannot change our past.. .we cannot change the fact that people will act in a certain way. We cannot change the inevitable. The one thing we can do is play on the one string we have, and that is our attitude. I am convinced that life is 10% what happens to me and 90% how I react to it. And so it is with you.. .we are in charge of our attitudes.
Strona xiii - It is more important than the past, than education, than money, than circumstances, than failures, than successes, than what other people think or say or do. It is more important than appearance, giftedness, or skill.
Strona xix - Two are better than one ; because they have a good reward for their labour. For if they fall, the one will lift up his fellow: but woe to him that is alone when he falleth; for he hath not another to help him up.
Strona xiii - We cannot change our past ... we cannot change the fact that people will act in a certain way. We cannot change the inevitable. The only thing we can do is play on the one string we have, and that is our attitude ... I am convinced that life is 10% what happens to me and 90% how I react to it.

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