Quality costs help to show the importance of quality-related activities to management; they demonstrate the cost of non-quality to an organization; they track the causes and effects of the problem, enabling the working out of solutions using quality improvement teams, and then monitoring progress. As a technique in the introduction and development of TQM, quality costing is a powerful tool for enhancing a company’s effectiveness. Quality Costing provides pragmatic advice on how to set about introducing and developing a quality costing system and using the data that emerges. This third edition (strengthened by additional data from a range of organizations) provides sound practical guidance on how to define, identify, collect, measure, analyse, report and use quality costs. This established text has proved invaluable to managers and quality professionals, students and academics alike - the new edition ensures its continued position as the leading book in the field.
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Settingup a quality costing system
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accounting systems activity-based costing analysis annual sales turnover appraisal and failure appraisal costs audits Autotest British Aerospace Dynamics British Standards Institution cent company’s continuous improvement cost centres cost collection exercise cost information cost of quality cost reduction Dale defective definitions departmental equipment estimated example expenditure external failure costs Figure functions IDEF identify improvement projects industry inspection and test internal involved machine Management Accountants manufacturing material National Westminster Bank Nissan Motor non-conformance operations organization organization’s overheads personnel prevention costs problems procedures Production Economics quality assurance department quality cost collection quality cost data quality cost report quality costing exercise quality costing system quality improvement quality management quality performance Quality Progress quality-related costs reduce reporting of quality scrap and rework scrap costs senior management specific staff suppliers TCO model total costs total quality costs total quality management UMIST warranty costs