Process Management: a guide for the design of business processes : with 83 figures and 34 tables

Przednia okładka
Springer Science & Business Media, 2003 - 337
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Process Management is a compendium for modern design of process-oriented companies. A hands-on approach introducing, realizing and continually administering process management is presented with a thoroughly critical reflection of the necessary activities regarding the state of the art of organization theory and information management. This is done by following individual stages of a process model which has already successfully proved in practice. The progress of the project is described by a continuous case study which is the process management project of a modern service company. The included recommendations are summarized in a series of checklists for each stage of the project.
 

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Spis treści

The Process in Focus
1
12 From function orientation to process orientation
2
13 The term of process
4
14 Consequences for management six theses for process orientation
5
142 The survival pressure in competition causes sensible adaptation processes to develop
6
144 Flexibility guarantees a top position
7
145 High Innovation potential and its effective use lead to top positions
8
15 The case study DeTe Immobilicn
9
72 Comparison of organization types
171
722 Traditional types of organization
174
723 Processoriented organization path or goal?
177
73 Modeling of the organizational structure view and its integration into the process view
178
74 Process model to design a processoriented organizational structure
187
742 Process modelaided procedure based on a reference model
189
743 Process model sampled by DeTe Immobilien
199
75 Checklist
204

151 Corporate culture
10
152 Products
11
Project Management
13
22 Project plan
16
23 Project organization
19
24 Project controlling
27
25 Critical success factors
34
26 Checklist
38
Preparation of Process Modeling
41
312 Potential perspectives on process models
42
313 Identification of the relevant perspectives
49
314 Differentiation of perspectives
50
32 Relevant modeling techniques
53
33 Relevant modeling tools
57
34 Modeling conventions
58
342 Intention of modeling conventions
60
343 Subject of modeling conventions
61
35 Technical term modeling
66
352 Method for technical term modeling
68
353 Distribution and maintenance
75
36 Checklist
76
From Strategy to the Business Process Framework
79
42 Strategic business fields and units
82
43 Marketbased view of strategy
83
431 Lowcost leadership
84
432 Differentiation
85
441 Core competencies
88
442 Management of core competencies
91
45 Combination of views
93
46 From structure to core processes
95
461 Use of efficiency criteria
96
463 Derivation of core processes
97
47 Business process framework as guiding principle
99
48 Checklist
104
Asis Modeling and Process Analysis
107
52 Procedure of asis modeling
109
522 Identification and prioritizing of problem areas
111
523 Collection and documentation of asis models
115
524 Consolidation of asis models
119
53 Analysis of asis models
122
532 Support of asis anaysis by reference models
125
533 Support of asis analysis by benchmarking
127
534 Identification and documentation of weaknesses and potential improvements
128
535 Execution of immediate actions to eliminate weaknesses
130
54 Checklist
131
Tobe Modeling and Process Optimization
135
62 Procedure of tobe modeling
137
622 Tobe process identification and rough draft
143
623 Design and documentation of tobe models
151
624 Documentation of tobe models
156
625 The benefits of process simulation
157
626 Use of reference models for tobe modeling
158
627 Model optimization and consolidation
159
63 Editing of results
162
64 Checklist
163
Design of a Processoriented Organizational Structure
165
712 Interfaces in the organizational structure the most important joints
168
Process Implementation Process Rollout
207
82 Rollout strategy
208
822 Stepbystep versus bigbang
209
83 Project marketing and information
212
832 Communication concept
214
833 Training concept
219
84 Measures for personnel transfer
221
85 Technical realization
224
851 Realization by proprietary methods
225
852 Realization by groupware
227
853 Realization by Intranet concepts
228
854 Realization by hybrid methods
230
86 Checklist
231
Continuous Process Management
233
92 Goal and operation
236
93 Phase and process model for continuous process management
238
931 Implementation phase
239
932 Analysis phase
241
933 Goal redefinition phase
242
934 Modeling and implementation phase
243
94 Institutional anchorage of process responsibility
244
941 Process responsible
245
942 Process owner
246
943 Process manager
247
95 Checklist
249
Additional Application Areas and Further Perspectives Beyond Reengineering
251
102 ERPsoftware
254
1021 Tobe modeling based on an ERPreference model
256
1022 Modeling the perfect case
257
1023 Generation of tobe models based solely on current asis models
258
103 Development of inhouse software
260
1032 Design of inhouse software with process models
262
104 Workflow management
263
1042 Related Definitions
264
models
266
workflow management
268
1045 Execution of workflow models
270
105 Knowledge management
272
1053 Process of knowledge creation
273
1054 Organizational support
275
1056 Implications for company management
276
1061 Procedure model for benchmarking projects
277
1062 Benchmarking within a company
278
1064 Comparable parameters
279
1065 Measurement and strategic influence of activities for reorganization
280
107 Internetbased process modeling
281
Modeling on centralized server by decentralized clients
283
Decentralized modeling and consolidation through moderation
284
Centralized modeling with participation of decentralized expert users
285
1075 Protection of Internetbased modeling methods
286
1076 Evaluation of Internetbased process modeling
287
Modeling Conventions
289
Bibliography
311
Index
321
Authors
331
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Informacje o autorze (2003)

Jrg Becker. Geboren 1946. Studium der Politikwissenschaft, Germanistik und Pdagogik. 1987 bis 1992 Heisenberg-Stipendiat der Deutschen Forschungsgemeinschaft. Gastprofessuren an renommierten Universitten. Zahlreiche Verffentlichungen zu den Themen deutsche, vergleichende und internationale Medien-, Kultur- und Technologiepolitik.

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