Gemba Kaizen: A Commonsense, Low-Cost Approach to Management

In Gemba Kaizen, world-class quality expert Masaaki Imai focuses the result-boosting techniques of kaizen on the place where they'll do the most good - gemba - the most critical areas of business performance. Defined as the "real place" where real action occurs, gemba is where products are developed (the lab and design table) and made (the shop floor), and where services are provided (the service center, retail outlet, or wherever customers come into contact with the service provider). Small kaizen enhancements to these key operations will multiply into greater success and profits many times over. Importantly, you don't need sophisticated technology, complex procedures, or expensive equipment to benefit from gemba kaizen. "The best solutions are the simple solutions," says Imai. The world's most successful corporations don't get that way by wasting millions of dollars reengineering. Instead, in Gemba Kaizen, Imai proves that these companies achieve phenomenal business success by doing many "little things" exceedingly well ... and shows you how to apply, with minimal cost, this philosophy to achieving greater results in your own business.000 X.