ADKAR: A Model for Change in Business, Government, and Our CommunityProsci, 2006 - 146 Why do some changes fail while others succeed? How can you make sense of the many tools and approaches for managing change? How can you lead change successfully, both in your personal life and professional career? After more than 14 years of research with corporate change, the ADKAR model has emerged as a holistic approach that brings together the collection of change management work into a simple, results oriented model. This model ties together all aspects of change management including readiness assessments, sponsorship, communications, coaching, training and resistance management. All of these activities are placed into a framework that is oriented on the required phases for realizing change with individuals and the organization. The ADKAR perspective can help you develop a "new lens" through which to observe and influence change. You may be working for change in your public school system or in a small city council. You may be sponsoring change in your department at work. You may be observing large changes that are being attempted at the highest levels of government or you may be leading an enterprise-wide change initiative. The perspective enabled by the ADKAR model allows you to view change in a new way. You can begin to see the barrier points and understand the levers that can move your changes forward. ADKAR allows you to understand why some changes succeed while others fail. Most importantly, ADKAR can help your changes be a success. Based on research with more than 1100 companies from 59 countries, ADKAR is a simple and holistic way to manage change. |
Spis treści
Overview | 1 |
Awareness | 5 |
Desire | 17 |
Knowledge | 23 |
Ability | 31 |
Reinforcement | 37 |
The ADKAR Model | 43 |
Building Awareness | 63 |
Creating Desir | 79 |
Developing Knowledge | 103 |
Fostering Ability | 113 |
Reinforcing Change | 119 |
ADKAR Enabling Elements Summary | 127 |
ADKAR Application | 131 |
145 | |
Kluczowe wyrazy i wyrażenia
ability accountability achieved action activities ADKAR model agent apply assessment associated awareness messages behaviors building awareness challenges change management change process Chapter coaching communications completed consider conversation create demonstrated desire desire to change desire to support develop direct effective element employees enable energy engage event example executive expect Factor failed Figure gaps identify impact implement individuals influence initiative issue knowledge leaders learning managers and supervisors messages motivation move nature need for change objectives organization overall participate performance person play practice present primary problem production programs project team questions readiness reasons for change recognition reinforcement resistance result rewards risks role share simple situation skills solution sources sponsor sponsorship success supervisors sustain Tactic tion types understand
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